Talk with me on WeChat
wouter001, or scan my QR code:
Experienced UX Designer, directing UX teams in designing and developing innovative products for enterprise, e-commerce, and mobile.
I led teams in finance, supply chain, telecommunication, hospitality, and entertainment.
Scroll down to read selected case-studies.
In recent years, one of the 'Big Four' state-owned Chinese banks, has recognized the need to pursue digital innovation and transformation to avoid lagging in competition, but its efforts have been futile given both its scale and setup. The Hong Kong Monetary Authority’s (HKMA) decision to grant virtual banking licenses earlier this year presented an excellent opportunity to realize its digital ambitions.
We helped designing the bank’s product & service strategy, and guiding the product teams in defining, refining and finalizing product design (including both business and UI/UX) using an agile development mindset and approach.
Expected to become operational in the fourth quarter of this year
With the expertise of Fjord and Accenture, this client became the dairy nutrition partner who delivers exceptional end-to-end customer experience.
By understanding their customers better and utilizing digital capabilities, we made it easier for their customers to purchase and follow up through online channels.
"Global partner of choice: providing flexible and innovative ways of doing business through digital services"
Building a Better Connected World. Designing and building the next generation Integrated Service Delivery platforms for the largest telecommunications equipment manufacturer in the world.
71.64% efficiency increase, average project delivery from 134 to 38 days
For this digital transformation project, we improved the mobile customer experience, rolled-out mobile apps, integrated social into the total customer experience, improved content, and expanded O2O capabilities.
Growth of 69%, 48 million customers engagement
Redefining website design in the hotel industry through user experience insights
3-fold increase in the number of online bookings than two years before
Sony Ericsson released a series of new smartphones using the Android operating system. As part of a commitment to product excellence, they wanted to gain a deep understanding of customers' experiences and feed this learning into future development.
Sony Ericsson planned a rolling program of research to evaluate new handsets across Europe, Asia, and the Americas.
"This research approach has helped focus minds on the customer and ensure we up our game with each new phone we release"
Interaction Designer of the year-long top-grossing mobile game Happy Fish.
Creating detailed UI specifications for all game features to create fun for players. Using wireframes, flow diagrams and storytelling to help the team understand the designs and assist them with implementation.
Working closely with Graphic Designers and Developers.
2.3M MAU, 1.38M USD/M, Rating: 4.5 stars (1M+ ratings)
At the Shenzhen Techcrunch Hackathon of 2017 our team of 5 members created a prototype to encourage investments in your local community. Users could simply scan a QR-code and directly invest a small amount into a local business via blockchain smart contracts. Our team qualified as fourth.
Tech: Blockchain, Smart Contracts, WeChat / Alipay payments
At the Beijing Techcrunch Hackathon of 2011, I took the opportunity to create a small game to practice a language. In the prototype, up to 10k users could challenge each other to beat the high score. Won the second price in the game category.
Tech: Node.js, ZURB Foundation
Feel free to say [email protected], or scan the WeChat code above. I usually reply within a day.
Social Contact Journal
Product Manager, Designer, and Developer of Social Contact Journal.
An app that lets you stay in touch with your friends, family, business contacts and acquaintances. It helps you keep track of all your conversations over weeks, months and years.